At [Your Fashion Shop Name], we want you to be completely satisfied with your purchase. If you need to exchange an item, please follow the guidelines below:
1. Eligibility for Exchange
Items must be exchanged within [7/14/30 days] of delivery (specify your timeframe).
Products must be unused, unwashed, and in original condition with all tags attached.
Sale items or clearance products may not be eligible for exchange (if applicable).
2. How to Request an Exchange
Contact our customer service at [email/contact number] with your order number and details of the item to be exchanged.
Our team will guide you through the exchange process.
3. Exchange Process
Once we receive the original item and verify its condition, we will ship the replacement item.
Exchanges are subject to product availability.
If the desired replacement is not available, we may offer a store credit or refund.
4. Shipping Costs
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure the safe return of items.
5. Defective or Incorrect Items
If the item you received is damaged, defective, or incorrect, we will cover the shipping cost for the exchange.
6. Contact Information
Email: [your email]
Phone: [your phone number]
